A fair refund policy 💸
Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with Tidybot, for any reason, just contact our support and we’ll take care of you.
Examples of full refunds we’d grant.
- If you were just charged for your next month or year of Tidybot, but you meant to cancel, we’re happy to refund that extra charge.
- If you forgot to cancel Tidybot a couple months ago, and you haven’t used Tidybot since then, we’ll give you a full refund for a few back months. No problem.
- If you tried Tidybot for a couple months, and you just weren’t happy with it, you can have your money back.
Examples of partial refunds or credits we’d grant.
- If you forgot to cancel Tidybot a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
Get in touch
At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.
Attribution
Adapted from the Basecamp open-source policies / CC BY 4.0